Fandom is simultaneously a wonderful and horrid thing.

One person exposed to both sides of the coin is David Gaider, the lead writer on Bioware’s Dragon Age video game series. For a bit of background, Bioware has what the call the Bioware Social Network, an online community of forums for gamers to troubleshoot technical issues, seek out gameplay help, and offer feedback to the writers and developers.

Over the last few years, however, the feedback portion of BSN in particular has become an increasingly hostile and toxic environment. Worse, it started taking its toll on Gaider.

I tend to largely avoid [BSN] these days, myself. Why? Because spending too much time there starts to make me feel negative— not just about the games we make, but about myself and life in general. That’s not a good feeling to have. I’m sure there are folks there who would bristle at that comment, suggesting that all negative feedback is justifiable and that ignoring it is the equivalent of us sticking our heads in the sand. How will we ever improve unless we listen to their scolding and take our lumps like good little developers? That is, of course, ignoring the idea that we haven’t already digested a mountain of feedback— both positive and negative— and there’s really only so much of it you can take. Eventually you make decisions (informed by that feedback, though only in part— it can only ever be in part) and move on.

And I’m sure there are also people there who would say that there’s plenty of useful, thoughtful feedback. Not all of it consists of angry ranting. You can, in fact, meet and talk to some very keen and intelligent posters. And that’s very true. If it weren’t true, I wouldn’t go there at all. Yet the signal-to-noise ratio does seem to be worsening, and eventually you get the feeling like you’re at one of those parties where all anyone is doing is bitching. It doesn’t matter what they’re bitching about so much as, sooner or later, that’s all you can really hear. Engaging starts to mean partaking in the bitching until you feel like that’s all you’re doing. Even when I try to rise above, those who are most negative will seek me out in order to get a rise out of me— and not unsuccessfully. I am only human, and I’ll end up responding to score points just as they do, and end up feeling shitty for having done so.

I imagine that can happen to any online community. Eventually the polite, reasonable folks stop feeling like it’s a group of people they want to hang around. So they leave, and those who remain start to see only those who agree with them— and, because that’s all they see, they think that’s all there is. Everyone feels as they do, according to them. Once the tipping point is passed, you’re left with the extremes… those who hate, and those who dislike the haters enough to endure the toxic atmosphere to try and combat them. Each clash between those groups drives more of the others away.

The whole post is a fascinating read. Head over to David Gaider’s Tumblr to read the rest.